Privacy Policy

Last updated: October 8, 2025

RKR Stationery operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies, relates to, or could reasonably be linked to you or another individual. Personal information does not include de-identified or aggregated information.
We may collect or process the following categories of personal information, depending on how you interact with our Services and as permitted or required by law:

  • Contact details: name, billing and shipping address, phone number, and email address.

  • Financial information: credit/debit card details, payment account information, and transaction history (processed securely via our payment gateway).

  • Account information: username, password, preferences, and saved settings.

  • Transaction information: products viewed, added to cart, purchased, returned, exchanged, or canceled, along with order history.

  • Communications: details you share when contacting customer service or sending inquiries.

  • Device and usage information: IP address, browser type, operating system, device identifiers, and how you interact with our website.

  • Cookies and analytics data: collected through cookies and similar technologies to enhance and personalize your experience.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you, such as when you create an account, place an order, or contact us.

  • Automatically, through cookies, analytics tools, and similar technologies when you use our website.

  • From our service providers, such as payment processors, shipping carriers, email marketing platforms, and analytics providers.

  • From partners or third parties, where permitted by law.

How We Use Your Personal Information

We use your personal information to:

1. Provide, tailor, and improve the Services

To process your orders and payments, fulfill and ship purchases, provide customer support, manage your account, facilitate returns, post reviews, and personalize your shopping experience.

2. Marketing and advertising

To send promotional messages, newsletters, and special offers; display targeted advertising on our website and other platforms; and measure the effectiveness of our marketing.

3. Security and fraud prevention

To protect our website and customers, detect and prevent fraudulent or unauthorized activities, and ensure secure transactions.

4. Communication and support

To respond to your inquiries, provide updates about your orders or account, and improve customer service.

5. Legal compliance

To comply with applicable laws, regulations, and lawful requests, and to protect our rights, users, and the integrity of our Services.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

  • With service providers and vendors who assist us in operating our business (e.g., WooCommerce, WordPress, payment processors, analytics services, shipping providers, IT hosting, or email delivery services).

  • With business or marketing partners to deliver personalized promotions or advertisements (in accordance with applicable law).

  • When you direct us to share information, such as when using third-party integrations or social media widgets.

  • Within our company, including affiliates and successors in interest.

  • In connection with a business transaction, such as a merger, acquisition, or bankruptcy, or to comply with legal requirements.

Relationship with WooCommerce and WordPress

Our website and store are built on WordPress and powered by WooCommerce, which provide the e-commerce platform we use to sell our products and manage customer transactions.
When you interact with our website, your information may be processed by Automattic Inc., the company behind WordPress.com and WooCommerce, and by any other third-party services (such as payment gateways, analytics, or marketing tools) that we integrate into our site.
To learn more about how WooCommerce and Automattic handle your data, please review their privacy policies:

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those sites. Please review their policies before providing any personal information. Information you share publicly (e.g., on social media) may also be viewable by others and outside our control.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you believe a child has provided personal information to us, please contact us to request deletion.

Security and Retention

We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure.
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law (e.g., tax or accounting obligations).

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as:

  • Access / Know: Request access to the personal information we hold about you.

  • Delete: Request deletion of your personal information.

  • Correct: Request correction of inaccurate or outdated data.

  • Portability: Request a copy of your data in a portable format.

  • Opt-Out: Unsubscribe from promotional communications at any time.

You can exercise these rights by contacting us at the address below. We may verify your identity before processing your request, as required by law.

If you wish to learn more about privacy settings and cookies within WooCommerce or WordPress, please visit:
Automattic Privacy Portal.

Complaints

If you have concerns about our handling of your information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed in countries other than where you live, including by Automattic Inc. (based in the United States).
Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses to ensure your data is protected.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this website with a new “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

RKR Stationery
Calgary, AB,  Canada
📧 Email: write@rkrstationer.ca